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Web Hosting Terms of Service

General

This website is made available to you by us conditional upon your acceptance, without modification, of the terms of this agreement.

Digital Marketing Malawi is a subsidiary of Impact Digital.

Impact Digital is registered with the Registrar of Business, registration number MBRS1102506.

Impact Digital is duly registered as a taxpayer, TIN 70071239.

Your access to and use of this website constitutes your agreement to and acceptance of this agreement and our General Terms and Conditions. Read the General Terms and Conditions here.

If you do not agree with any provision contained in this agreement, please do not use this website.

Indemnification Policy

You agree to use all Digital Marketing Malawi services and facilities at your own risk. Digital Marketing Malawi specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Digital Marketing Malawi be liable for any loss of any kind (including lost profits), or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Digital Marketing Malawi harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Digital Marketing Malawi, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Digital Marketing Malawi against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Digital Marketing Malawi’s server. Digital Marketing Malawi reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by a customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement, any defective products sold to customer from Digital Marketing Malawi’s server, Digital Marketing Malawi shall be the sole judge of what violates this Policy.

You exempt and indemnify the registry / registrar from all loss relating to your registration of a domain name (CLAUSE 6)

Billing

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee and any addons like (Softaculous,cPanel or WHMCS) / SSL Certificates are non-refundable). We accept Visa and Mastercard. For Web Hosting plans we will setup your account without any payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Please note we do not refund full amounts since purchase, if unsatisfied with service we refund you only for that month alone. Only web hosting is refundable. Note: We only refund to Bank Accounts and can refund Paypal transactions.

Please Note: Accounts with Proof of payment are always not guaranteed activation or credit due to us have a large amount of fake proof of payments being sent. Hence billing team will do this with approval from management or until payment reflects. Please ensure you submit proof of payment earlier than due date to ensure your account stays active. We do not apply any refunds prior to 60 days for any service. This is to protect us from customers large payments to us forgetting to cancel their Paypal or EFT scheduled payments. As can be noted we are not a savings account nor bank. Customers need to ensure when they cancel that they cancel their automated payments to us. Each account is a domain set. Please note this in no way can be changed after the first week of existence, please apply for a new package if you require a new domain to be used

If paying via EFT ensure you pay us a few days before the due date and send proof of payment, so that our billing team can capture payments before due date to resolve any billing issues on your account.

Domains are auto renewed if credit exists to ensure customers do not loose domains. If you do not want to renew domains please cancel the domains or use the autorenew option. For customers paying via EFT/ Bank Transfer they could incur Cross Border Fees(As we are charged Bank Fees) if paying outside of Malawi. We hence recommend those customers pay via Credit Card/Paypal. Free Domain Renewals will only occur where an active Annual Package is active and paid up. If no Annual Package Payment exists the domain renewal is put on hold until payment is completed

Non-Refundable Services:

Domains Registered

WHMCS Licences

Softaculous

SSL Certificates

cPanel Licensing

Customers that sent out RFQs faking government documents from their accounts

Spammers/Phishing/Hackers

Note the above are included in many VPS or Reseller packages hence the cost may be subtracted from the total amount before refund is completed.

Credits

Credits on accounts due incorrect billing by Billing department will be processed immediately. Withdraws for Affiliate Credits or payments can take 21 days. Credits to bank accounts can only be done 21 days from request

Amendments

You agree that Digital Marketing Malawi may amend this agreement at any time without notice to you. You agree to keep advised of any changes to this agreement by checking the Digital Marketing Malawi on a periodic basis on the announcement pages

Affiliates

Affiliates get paid up to 25% on every initial payment – Note: This can change at any time – Please check announcement page for any updates. Withdraws for Affiliate Credits or payments can take 21 days

Affiliates must have a Malawian Bank Account to receive funds as our system does not allow any other method at present.

Affiliates can only withdraw as per when the withdrawal button becomes available in client area, not before even when cancelling service.

Affiliates funds cannot be used as credit, withdraw the funds is better option then add credit thereafter is our recommendation

Late Payment

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew 7 days after service due date, your account will be suspended. If you will not pay for service renew in 30 days after the due date, your account will be auto-terminated. You will receive numerous email reminders aswell as an invoice before the due date to remind you of payment, you may also receive SMS reminders if possible but is at our discretion.

Digital Marketing Malawi will not be held liable for the loss or suspension of customer services due to non-payment. We recommend customers pay a few days before due date to ensure their accounts or hosting does not get suspended or terminated.

Domains

Domain Purchases are non-refundable. Transfer fees are non-refundable when domain is already transferred If you are registering or transferring a domain name you must also agree to the Domain Name Registration Agreement. Domain name WHOIS records must be on the OWNER’s details not the RESELLER or Digital Marketing Malawi itself. Domains shall be renewed at the same price as new registrations. The current pricing is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area. Domains are ONLY auto renewed with a positive credit balance containing enough funds to renew the domain/s

After 10 days (M) or 29 days(International) of being expired, domains enter the redemption period. At this point, a renewal fee of MK213000(.com etc.). Digital Marketing Malawi will request that you to pay this cost until the 30th day past expiration and we will try to renew it(However note paying on the last day is not recommended and is risky), after which the domain will no longer be available and may have to be re-registered when it becomes available. If Invoices are not paid on time by the due date and the domain has expired and the redemption stage has passed, the invoice may go into the cancelled state as it will now need to be re-registered

Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than MK213,000. Prices to domains can change unexpectedly at any time. We will notify customers within 24 to 48 hours of such a change Kindly note we do not register premium domains(Domains with 3 characters). If for any reason a premium domain is registered there may be a additional cost Should a reseller’s client contact us to renew a domain we will assist only in such a request. Kindly note and ensure all your domains are renewed when and as they should be, usually you have 10 (MW) or 30(International) days after expiry to pay before a domain goes into redemption stage. Please pay early to ensure all goes through successfully and you do not lose your domains

We do not assist client’s clients in any way – it is against policy and unethical to do so.

If for any reason your domain is not registered, renewed or transferred correctly, Digital Marketing Malawi, its directors, agents or employees WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE for any reason including human error. Hence please check that your domain is registered,renewed or transferred correctly at all times. We will however do our best to assist as best we can in transferring and registration of each and every domain. Should a reseller’s client contact us to transfer a domain we will not assist unless written consent from our client is provided.

Domains / Hosting with the term GOV in it or causing any type of illegal phishing.

As spam and phishing increases many spammers are using new techniques. One that has been around for some time is pretending to send out fake RFQs and emails pretending to be part of Government departments or companies requesting services.

We will investigate and TAG and monitor domains and in no way will we allow such activities to occur using our services. The account will be suspended and funds not refunded as we get blacklisted and have to deal with complaints caused by these activities. We will all stop if we find accounts from being activated with such terms when required to.

Domains / Hosting with loans or any lottery

At times we will require proof of establishment of financial entities to stop cybercrime. You will be required if we deem it necessary to provide this to us.

Acceptable Usage Policy:

Please refer to AUP

Marketing:

Users May choose to opt-out to any of our marketing during registration or through Our client area, SMS, Email, etc.

You agree to allow us to market and provide you with new information about our services via SMS, email, WhatsApp, etc. unless you opt-out via SMS or any other means.

We will adhere to the Electronic Transactions and Cyber Security Act (2016), however, if you would like us to remove you kindly contact support or disable it via your client area.

Resource Usage

Users may not: 

  • Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. 
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. 
  • Run any software that interfaces with an IRC (Internet Relay Chat) network. 
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. Participate in any file-sharing/peer-to-peer activities 
  • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc 
  • Run cron entries with intervals of less than 15 minutes. 
  • Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately. 

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“https://yourdomain.com /include.php”) use include(“include.php”) To help reduce usage, do not force html to handle server-side code (like php and shtml). 

Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

Excessive Usage / Websites allowed:

To ensure service levels within the Shared Hosting platform are stable and reliable, Digital Marketing Malawi utilises various methods to protect its customers and associated systems from abuse which includes, but is not limited to, the following:

  • Excessive SQL Databases: Services with SQL databases larger than 4GB individually, or if a database is deemed to be negatively affecting the shared hosting platform (i.e. if the database uses 200% more resources than our average database, or exceeds a reasonable RAM allocation). 
  • Excessive inode count: Services with an inode count in excess of 200 000 may result in adverse effect on server performance and is may be deemed abuse at Digital Marketing Malawi’s discretion. You will need to upgrade to a VPS Server if necessary. 
  • Excessive domain, email and FTP services: Digital Marketing Malawi does not set specified limits to the domain, email and FTP services, but at it’s sole discretion may suspend or deactivate a service should it adversely be impacting the performance of the Shared Hosting environment. 
  • Excessive bandwidth, email and disk/io usage. 

We don’s monitor Website Usage for excessive usage. No Gambling sites, Lottery sites, Pornography sites, Bitcoin, Any Cryptocurrency, Blockchain, Music, Movies or excessive streaming allowed as this is for web hosting, VPS hosting and web services alone and to have fair usage and environment for all clients. We note any traffic usage above 300GB as excessive per month but only if it affects other customers by causing high disk/io or network usage is used excessively.

Zero Tolerance Phishing/Fraud Policy

Any account found to be hosting a phishing page will be suspended and/or terminated with or without notice at our discretion. Phishing is defined as any site that masquerades as another trustworthy site in attempts to acquire sensitive information such as usernames, passwords, credit card information, banking information, pin numbers, or any other personal information.

Phishing pages result in stolen identities, stolen banking information, stolen credit card information, and fraud that can cause the victims of these pages weeks, months, years, or even a lifetime of problems. Due to the serious issues that phishing pages cause, phishing is not something that is taken lightly. In the event that your account is suspended for phishing, there is a very good chance that your account will not be re-enabled.

Any account suspended or terminated due to a phishing policy violation will be ineligible for refund. We may invoice you an hourly fee of MK45000 per hour rounded up to the nearest hour for all time spent investigating any report that results in account suspension or termination.

We reserve the right to suspend, close or terminate any account that we suspect to be doing fraudelent/phishing/spam activity. We may give you some time to migrate however only in certain circumstances.

Financial, Loan, Puppies, Kittens, Gov or Departmental domains will be checked and may require some verification before we unsuspend these common fraudelent domain terms or accounts.

Note Financial or Loan business entities should be registered with the Reserve bank as well as Registrar of Business and hence we may require proof to verify such a business is legal at times.

Spamming

Why has my Account or Server been suspended?

As part of our agreements with you, you agree to accept the bounce back limit and to not send spam. If we suspect that you have violated our agreements with you, we will suspend your account. Whenever possible we attempt to notify you prior to suspending your account. We give a 3 strike policy we will assist in stopping the spam for you which will continue to monitor. If we find the spam to continue more than 3 times we have no choice but to suspend your server/service indefinitely to protect our other users. Below are more reasons why your account may be suspended. To resolve an issue, please contact support@digitalmarketingmalawi.com. Unverified Email Addresses — We might suspend your account if your email contacts have too many unverified email addresses. If we receive bounce back emails from these addresses, we suspect the addresses have been used for spamming. Spam Complaints — We might suspend your account because we received too many spam complaints. This means that an unacceptable number of recipients of your email campaign have actively flagged the message as spam and indicated that they either did not ask to receive the messages or that they do not know who you (the sender) is. Remember that we define spam as any message sent without the recipient’s prior consent to receive the message(s). A fine of MK22000 will be applied if serious bouncebacks and spam is suspected and found. We then provide one last warning. No Refunds will be given to customers found spamming even within 30 day policy.

Learn more about SPAM, the difference between SPAM and legitimate bulk email and how to conduct a Permission Pass to protect your legitimate bulk-email list.

Requiring documentation to prove site to be non-fraudelent

Any account found to be hosting a possible fraudelent or has been triggered by our system as such will be required to provide proof of business, identification, etc. that we can verify with the Registrar of Business, etc.

Anti-spam / Anti-virus

We use clamd antivirus and spamassassin to SCAN all emails. Note no service provider is full proof hence we alway recommend your local PCs antivirus be updated and on at all times.

Troubleshooting / Support

We try and assist every customer new or existing with support.

We can never guarantee we can solve your website issues. Though we will surely try and resolve the issues if we can. You agree that we will not be held liable due to human error causing financial loss or issue of any sort. We will try and assist where we can as best we can but it is the clients’ responsibility to ensure all works as requested and inform us if there are any issues.

If you migrate your website or application to us please note we can never guarantee it will work on our servers as other web hosts have custom setups. Some hosts use third party applications we may not support aswell as their setups may differ from our own servers.VPS Clients on unmanaged servers please be aware we assist with installation of OS, Firewall and SQL Server installs and are no way responsible for troubleshooting your applications, websites or databases. Optimization and speed: we may try and assist with but ultimately please note you are responsible in resolving any performance related issues unless proven to be NODE or Host server related.

Digital Marketing Malawi is in no way responsible in setting up or installing third party applications on Unmanaged VPS servers. Kindly ensure all your issues are resolved or brought to our attention via emails, chats or tickets as history and any pending requests are kept for no more than 3 months. This excludes transactions, invoices or credit history. At times we require a swift reponse from clients on issues/reports/complaints hence if we receive no response within 24 hours on any urgent matter that may cause major downtime,blacklisting,etc. we will go ahead with what we believe to be the best solution.

Digital Marketing Malawi Support will not install any software or applications or change settings on other hosts servers even if clients request it. This is to protect us from the other host with respect to legal issues if found or our customers customer that may involve us in legal issues. Hence unfortunately we cannot do this. Digital Marketing Malawi hosts servers in Hetzner’s data center hence you will be required to upload data via FTP or SSH no matter the size. Digital Marketing Malawi cannot assist in setting up servers with any other host or ISP. This is your sole responsibility to request support from that host or ISP. It also against our internal policy as we need to focus on our customers at all times.

Bulk Email

Why has my Account been suspended?

Bulk Emailing excessively from your account that causes shared web hosting servers to become unresponsive or slower than normal due to large amounts of account spamming via a reseller account or shared hosting account is also seen as spamming or abuse on the network and will be suspended immediately.

Please refer to BULK EMAILING POLICY

Deleting or Closure of Accounnts

Due to financial, transactions and VAT data being kept and must be kept for atleast 5 years we do not delete customer accounts. We can however close accounts completely leaving them basically inactive.

Another reason is some hackers or spammers may signup up and spam badly and then request we delete their accounts. So when we receive a warrant from law enforcement for their information they have no record. This is another valid reason we do not delete accounts.

Limitation Of Liability:

Digital Marketing Malawi shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Digital Marketing Malawi servers going off-line or being unavailable for any reason whatsoever. Furthermore, Digital Marketing Malawi shall not be responsible for any claimed damages of any kind (including lost profits), including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Digital Marketing Malawi servers. All damages shall be limited to the immediate termination of service.

Disclaimer:

Digital Marketing Malawi cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Digital Marketing Malawi are resold. Thus, certain equipment, routing, software, and programming used by Digital Marketing Malawi are not directly owned or written by Digital Marketing Malawi. Moreover, Digital Marketing Malawi holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Digital Marketing Malawi sees fit. FURTHERMORE, Digital Marketing Malawi retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

Unlimited Hosting:

What’s not allowed in “Unlimited”?

Basically, sites whose essential purpose is to use disk or bandwidth. When making a website, you should be thinking about “How can I make an interesting site for my visitors while minimizing my server storage, bandwidth, file system, memory, and CPU impact as much as possible?” The result will be a better experience for your visitors, your web host, and yourself! Here are some specific examples of things not allowed: 

  • Copyrighted content to which you do not hold usage or distribution rights. 
  • File upload / sharing / archive / backup / mirroring / distribution sites. 
  • Applications like Owncloud and Nextcloud are examples. 
  • A site created primarily to drive traffic to another site. 
  • Making your account resources available (whether for free or pay) to the general public.

Digital Marketing Malawi’s “unlimited” features on shared web hosting service is not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers. If this occurs the website will be stopped and the owner informed. We may suspend the account in severe cases.

Shared hosting space may only be used for web files and content of User Websites. Shared hosting space may not be used for storage (whether of media( movies, music,etc.), documentation (large amount of xls and doc files), or other data), including, as offsite storage of electronic files, email or FTP hosts. Digital Marketing Malawi expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. 

Digital Marketing Malawi may, in our sole discretion, terminate access to the services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of Digital Marketing Malawi’s terms and conditions.

Excessive email usage where email accounts are larger than 50GB or total email disk space usage accumulated is large than 100GB are against our terms of service as this can be abused by large or long-standing businesses looking for cheaper hosting and not investing in managed VPS hosting services which are more appropriate. “Unlimited” Hosting is strictly for website hosting usage.

If looking for high storage of files etc. you should consider a file storage service like Google Docs, Dropbox, AWS, Icloud. Alternatively, look into using our VPS or Dedicated Server offerings for even better options.

Website Transfers:

END USERS: We assist with transferring your websites if under 5 websites on cpanel infrastructure(Note this is done via queue system so we do it as we can hence may be delay in transfers)

RESELLERS: Resellers need to be able to transfer websites and assist their customers themselves. We will guide and assist where we can though. Also if you have cPanel backups we can restore them for you. Note: Only cPanel other Control Panels are not easy to transfer and you will need to do them manually.

GENERAL: Digital Marketing Malawi can assist in transferring accounts from source server to new server or from reseller plans to vps servers but clients should confirm that all is transferred correctly and check. In no way can Digital Marketing Malawi Support team be responsible if customers did not check that all was done as requested.

Shared Web Hosting / Vps Hosting:

By using hosting services provided by Digital Marketing Malawi, you accept the agreement to these terms of use. Digital Marketing Malawi reserves the right, at its discretion, to modify these terms at any time. Please check these terms regularly for changes. Your continued use of Digital Marketing Malawi following the posting of any changes to these terms will mean you accept those changes.

Digital Marketing Malawi reserves the right to remove any file from its servers that it determines is in violation of its rules and guidelines. Users are solely responsible for all files contained in their own directories. 

The following is a list of content and behaviour that is NOT acceptable on web pages hosted by Digital Marketing Malawi:

  1. Content that promotes or contains links to sites containing nudity, pornography, adult material, sex, exploitation of children, etc.
  2. Content that infringes on copyright, trademark, patent, trade secret or other intellectual property. This includes serial numbers for software for the purpose of illegally registering or validating software, unlawful MP3 music files, copyrighted images or videos, etc. You may not use Digital Marketing Malawi’s services or servers in any manner which infringes the intellectual property rights or other proprietary rights of any third party including, without limitation, material protected by copyright, trademark, patent, trade secret, or other intellectual property right used without proper authorization. Infringement may result from, among other activities, the unauthorized copying and posting of pictures, logos, software, articles, musical works, and videos. In compliance with the Digital Millennium Copyright Act (“DMCA”),
  3. Content that condones, promotes, contains, or links to unlawful products or activities, including cracks, hacks, their associated utilities, or other piracy related information. fraudulent goods, services, schemes, or promotions (i.e., make money fast schemes, chain letters, pyramid schemes, ponzi schemes), or furnish false data on any signup form, contract or online application or registration, or fraudulently use any information obtained through the use of Digital Marketing Malawi’s servers or services, including without limitation use of credit card numbers.
  4. Web sites using our free service that primarily serve non-html files. Non-html content includes binary files, downloads, large images, streaming media, video clips, programs (e.g. .exe), large media files split into multiple small ones, archived material (e.g. .zip, .rar, .ace, etc). Or sites with little html content, and whose main purpose is for sharing non-html files for download. Sites using Digital Marketing Malawi’s free service may not exceed 1GB of bandwidth per month per account.
  5. Spanning Web sites over multiple accounts in order to increase available web space. Each account must host its own website and may not be a duplicate or an extension of another website on Digital Marketing Malawi’s servers.
  6. “hotlinking” site is not allowed in Digital Marketing Malawi’s service. All non-html files must be linked to html pages on the user’s site. Links to non-html files on a user’s page from other sites must FIRST link to an html page on that user’s account. Other sites may NOT link directly to non-html content such as images.
  7. Content that promotes the sending of unsolicited e-mail (spam), or mail fraud schemes. Users who utilize Digital Marketing Malawi’s resources, including e-mail addresses for spam are also subject to prosecution to the fullest extent of the law. Note: We also do not reimburse any payments when found spamming.
  8. Content that is racist, or otherwise extremely offensive to others, including content which threatens or abuses others.
  9. Sites that abuse our upload services by excessive uploading or attempting to maintain a long-term persistent connection. This includes Web Cam sites that “camp” on the FTP servers to continuously update images.
  10. Free hosting accounts will only be provided to clients residing in Malawi.
  11.  For service in other languages e.g. cn.digitalmarketingmalwi.com, if the act of the user account in the jurisdiction could be considered illegal or anything that adversely affects Digital Marketing Malawi, then the site would be taken away.

Resellers need to be able to provide their customers with technical support and fix issues related to their sites. Digital Marketing Malawi will help where we can but cannot guarantee we can resolve issues related to coding or transfers that were not completed correctly by the reseller or developer. Digital Marketing Malawi cannot be held liable for a reseller requesting support for technical issues and not getting the answers they require or support they expect especially when related to services and support we cannot offer. We host websites and do not do development your developer will need to resolve or make changes to code to get it to work on our website accordingly. Mysql and SQL Server external connections should NOT overwhelm our servers and we open these ports for non abusive, non syncing and only for our customers to make changes to their databases as required, Please do not run high resource queries that could cause issues via this as it may lead us to consider closing these ports. Digital Marketing Malawi provides no-banner free hosting services.

99.9% Uptime Commitment Details

Here are more details regarding Digital Marketing Malawi’s 99.9% Uptime Commitment:

We are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:

  • Network conditions across the internet (outside of our network), such as between your ISP and our data center
  • DDoS or other attacks on our servers
  • Problems with Your ISP’s network
  • Browser or DNS caching issues

Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum and we will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment.

This commitment is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.

Overages:

Please note if you do not stay within the bounds of your plan you can receive an overage bill. We reserve the right and without notification to charge for such overages. You may query this with support department at any time if you so choose to. Reseller Accounts that exceed their limits may stop working properly as there is no more diskspace or resources available for new accounts. VPS Servers that exceed Bandwidth will be auto-suspended, (Note: it is Unmanaged VPS customers responsibility to keep their VPS servers secure and passwords secure)

Inode Limitations:

Excessive inode count: Services with an inode count in excess of 200 000 (soft limit) may result in adverse effect on server performance and is may be deemed abuse at Digital Marketing Malawi’s discretion – These accounts will be removed from backups – We have however set a hard limit of 2000 – 250 000 per hosting “user” account. Same goes for Reseller “User” accounts. Reseller WHM accounts itself are excluded.

Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.

Backup Limit – Shared Hosting:

Any shared account using more than 20 GBs of disk space or 100000 inodes will be removed from our backups. We backup all content to dedicated backup servers which helps protect against data loss in the event of a drive failure.

We don’t backup SUSPENDED accounts by us or resellers.We don’t keep email backups for retrieval. We have Mail Server backups only We keep weekly backups on most servers.

FREE HOSTING:

Our free hosting packages are for very basic sites, html, sitebuilder or basic PHP sites. WordPress Free packages are free mainly for very basic blogs that use the existing themes and plugins already there on the default install. Free Hosting is only provided to Malawians. Mainly Free plans are for testing purposes before going for other plans but can be used for very basic sites where possible.

Managed Dedicated Servers/VPS Servers:

Our Managed Services for Dedicated Servers and VPS servers offerings and what we manage:

  • We will setup the server as per default cPanel / Plesk Guidelines
  • If there are any problems or issues we will assist where possible
  • Note we cannot support any third party tools/software you install on the server. Kindly be careful in doing so and inform us if you require assistance or any recommendations on software to use.

Backups are on a secondary drive or /backups partition but it’s always better to use third party remote options to backup the server as well for Disaster Recovery Purposes. Alternatively, regularly download a full backup of your account/accounts.

We will assist with regular updates and software firewall(CSF/Bitninja/Imunify360).

As you do have ROOT access to the server or your staff please be very careful as to what is done and leave the more technical aspects to our team of experts to assist where required.

If you require Cloudlinux installed kindly inform us before hand.

VPS Server Backups:

All VPS Servers come weekly backups. This is to protect from server, system or client data loss. Clients may still create their own backups if required. Unmanaged servers do not have local or weekly backups, Unmanaged VPS clients should ensure they have setup some SVN or backup system on their VPS for database and web file backup revisions. Managed servers however can be set to have daily, weekly or monthly backups from withing WHM in cpanel or Plesk.

Loss Or Corruption Of Data:

You acknowledge and agree that Digital Marketing Malawi is not and shall not be responsible or liable for any loss of any kind (including lost profits) or corruption of data that you may experience on the Services or otherwise, nor are we required to return to you any data that you have stored on the Services. This includes, without limitation, the loss or corruption of data resulting from the suspension, deletion, or modification of your web pages or the Digital Marketing Malawi site, network, system, or server “crashes” or outages, or other power outages, damage caused by viruses, worms, or security breaches, file corruption, and any other cause. We recommend that you to maintain backup versions of your web pages and related information to help protect yourself against such losses. We however do server backups daily and account weekly backups and have and will continue to do our utmost to protect all our clients even free hosting client’s data to the fullest extent with all our backup software and servers.

Firewalls/Security:

We have Hardware and Software Firewalls we tweak on a weekly basis to manage attacks, for eg. DDOS attacks, SYNFLOODS, Portfloods and especially Brute Force Attacks. As a hosting provider, we have to constantly adjust our rules and servers to protect our customers data. We also have Modsecurity and use a well known IP filter firewall called Bitninja on cPanel servers to help protect servers better. Attacks are increasing daily and staying on top of this is important. If you have any issues kindly contact our support team for more information.

Term/termination:

  • Term. This agreement shall be effective upon applying for hosting services from Digital Marketing Malawi.
  • You may terminate this Agreement immediately for any reason at any time by sending mail to support@digitalmarketingmalawi.com.
  • Termination by Digital Marketing Malawi.
  • When account is cancelled and terminated backups are only kept for a period of 1 week. Please contact us within 1 week if you require backup of your cancelled account.

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